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Investigate

Timeline

One shared investigation timeline for evidence, hypotheses, and confidence updates.

Docs v1.0Updated Supported

When should I use this?

  • You need to see what changed before production behaviour changed.
  • You are comparing competing hypotheses against temporal order.
  • You want a shared audit trail for handoffs between teams.

Requirements

  • An active or recent investigation with connected telemetryRequired
  • Incident time window that covers degradation onsetRequired
  • Deploy or change signals for correlation (recommended)Optional

Steps

1. Read the incident clock

The timeline orders events by time — deployments, latency changes, saturation, dependency effects, and SLO breaches. Temporal correlation is the starting point, not final causality.

2. Follow the audit trail

Investigations progress through visible stages:

Incident → Evidence → Hypotheses → Tests → Explanation

Each confidence update maps to evidence you can inspect. Confidence changes when evidence changes — including when contradictory patterns appear.

3. Compare expected vs observed order

Hypothesis tests compare expected if true against observed event order. Temporal order that contradicts a hypothesis weakens it — even when a correlating metric exists.

Optional deep dive: Walk the checkout-latency timeline on the Demo page.

Did it work?

Troubleshooting

What's happening?

Problem

Timeline has gaps during the incident window.

Symptoms

  • Missing minutes around degradation
  • No events after deploy

Likely causes

  • Telemetry delay or sampling
  • Time range too narrow

Resolution

Widen the investigation time range. Confirm all signal types are receiving with aligned timestamps.

Verify fix

Timeline covers degradation onset through recovery or current state.

Problem

Events appear out of expected causal order.

Symptoms

  • Downstream symptom precedes upstream cause
  • Hypothesis weakened by order

Likely causes

  • Clock skew between services
  • Hypothesis assumes wrong propagation direction

Resolution

Compare topology against event order. Weaken hypotheses that contradict observed propagation.

Verify fix

Timeline order is consistent with service dependency direction.

Continue

Hypotheses

Docs v1.0 · Updated ReviewedChangelog

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